UOB trials Microsoft’s generative AI tool


Singapore-based United Overseas Bank (UOB) is preparing to conduct a trial of Microsoft 365 Copilot, an AI-driven productivity tool, with several hundred employees.

Starting this month, approximately 300 employees working in various roles such as branches, customer service, and technology and operations will progressively gain access to the tool over the next year.

Microsoft 365 Copilot, introduced earlier this year, leverages large language models and integrates business data from users’ calendars, emails, chats, documents, meetings, and Microsoft 365 applications like Outlook, Word, PowerPoint, and Teams. It transforms language into a generative AI-powered productivity tool.

UOB aims to use this technology to enhance productivity, facilitate easier access to relevant information, and promote collaboration among its employees.

Lawrence Goh, COO and head, group infrastructure platform services, group technology and operations, UOB, says, “In addition to productivity improvements, we hope that this tool can spark creativity and inspire innovation among employees, ultimately further enhancing our customers’ banking experiences.”


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