ASB speeds up biometric onboarding process


With the introduction of biometric facial recognition technology, New Zealand based bank ASB is planning to speed up its customer onboarding process.

The new secure digital onboarding process will enable eligible customers to open an ASB bank account from anywhere in New Zealand in about 15 minutes and start transaction the same day.

Earlier, customers had to go into a branch in person with documents proving their identity and address after starting the process to join online.

ASB acting executive general manager retail Claire McKinnon says: “During our pilot, there were a lot of comments about how convenient the ASB ID app was for people wanting to join without the need to visit a branch. The app streamlines the process of opening an account with ASB, making it quicker and easier for our customers.”


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